Le Toro Jardin Exclusive Shipping
Introducing Le Toro Jardin Exclusive Shipping Service
With Le Toro Jardin Exclusive, we’re redefining the traditional plant import experience. Our shipping service is designed to make importing plants simpler, safer, and completely hassle-free, focusing on an Effort-Free process, Stress-Free shipping, and Risk-Free delivery.
When you shop with us, there’s no need to obtain import permits or apply for phytosanitary certificates—we take care of everything for you. Thanks to our global network of distribution hubs, your plants are processed efficiently and delivered as quickly as possible. Once your payment is complete, simply sit back, relax, and wait for your new plants to arrive at your doorstep.
How It Works
Monthly Shipments to Our Global Hubs
Every month, we organize dedicated air shipments to our distribution hubs located in the United States, European Union, United Kingdom, Canada, and Singapore. The best part? You only pay the Domestic Shipping Fee.
Please note that shipping dates may vary each month depending on order volume, weather conditions, public holidays, and other logistical factors. Your estimated shipping date will be displayed during checkout.
Once your plants arrive at one of our hubs, our trusted local partners carefully process your order and dispatch it using the shipping carrier you selected during checkout.
At Le Toro Jardin, we’ve designed our shipping process to be as simple and customer-friendly as possible. We handle the complexities of international plant logistics, allowing you to focus on growing your collection with confidence.
No Hub in Your Country?
If Le Toro Jardin doesn’t currently have a distribution hub in your country, don’t worry—you can still purchase our plants through our Direct Shipping service.
This option allows plant enthusiasts around the world to enjoy our carefully curated collection, regardless of location. To learn more about how Direct Shipping works, simply scroll down to the Direct Shipping section below.
We’re also continuously expanding our global network. If you’re passionate about plants and interested in partnering with Le Toro Jardin to establish a distribution hub in your country, we’d love to hear from you.
Feel free to contact us to explore partnership opportunities and help bring Le Toro Jardin closer to plant lovers in your region.
Direct Shipment
At Le Toro Jardin, we’re committed to making international plant importing as simple, reliable, and hassle-free as possible. Our Direct Shipment service is carefully designed to streamline the entire process, allowing you to order rare and beautiful plants with confidence.
All-in-One Ordering Experience
No more lengthy email exchanges or complicated ordering procedures. Our website provides everything you need in one place—from browsing our plant collection and placing your order to completing your payment securely online. Every step is designed to be quick, convenient, and user-friendly.
Import Permits & Regulations
Know Your Local Requirements
Depending on your country’s import regulations, you may need to obtain an Import Permit before your shipment arrives. We strongly recommend checking with your local agricultural or customs authorities to ensure your order complies with all import requirements. Taking this step in advance helps prevent unexpected delays or customs issues.
Fast & Careful Processing
Once we receive your order and payment, our team immediately begins preparing your shipment. This includes obtaining the required Phytosanitary Certificate and any additional export documentation necessary to ensure your plants meet international import standards.
Processing Timeline
Preparing phytosanitary certificates and export documentation is a detailed process that typically takes 7–21 business days after your order is confirmed. We work as efficiently as possible while ensuring every document is accurate and complete.
Ready for Shipment
Once all documentation has been finalized and your plants have been carefully prepared, we’ll ship your order directly to your address. Every shipment is packed with care to help ensure your plants arrive healthy and ready to thrive in their new environment.
At Le Toro Jardin, our Direct Shipment service is built around convenience, transparency, and reliability. We take care of the complex export procedures, allowing you to enjoy a smooth and worry-free plant importing experience from start to finish.
Dead On Arrival Policy
At Le Toro Jardin, we take great care in preparing and packaging every plant to ensure it arrives in the healthiest condition possible. However, as live plants are natural products, international shipping always carries certain risks. Please review our Dead on Arrival (DOA) Policy below.
Risk Acknowledgment
Importing live plants involves unavoidable risks, including acclimation stress, yellowing leaves, minor wilting, or leaf loss during transit. While we provide guidance to help your plants adjust after arrival, we cannot guarantee that these natural shipping effects will not occur.
Live Plant Arrival Guarantee
If your plants arrive dead or in severely unhealthy condition, please contact our Resolution Center within 48 hours of delivery.
To process your claim, please provide:
- Clear photos and videos of the unopened package and the affected plants.
- Your order number.
- A brief description of the issue.
Eligible claims may qualify for one of the following:
- Replacement plants
- Store credit
- Refund (where applicable)
For complete claim requirements, please refer to our Refundable Receiving Damage page.
Warranty Coverage
Our Live Plant Warranty applies only at the time of delivery.
Once your plants have been delivered alive, all subsequent care, acclimation, environmental conditions, and plant health become the customer’s responsibility. Therefore, we do not accept returns or issue refunds for issues that occur after successful delivery.
For Monthly Group Shipping orders, our Live Plant Guarantee does not cover delays caused by domestic shipping carriers after the shipment has been handed over by our local distribution partners.
Exclusion for Regular Shipping
Due to the nature of Le Toro Jardin Exclusive Regular Shipping, we cannot guarantee the same level of expedited handling and transit conditions as our premium shipping services.
Customers who choose Le Toro Jardin Exclusive Regular Shipping acknowledge and accept that the Dead on Arrival (DOA) Policy does not apply to these shipments.
Cancellation Policy
Orders may be cancelled within 24 hours of purchase.
However, once a Phytosanitary Certificate has been issued or export documentation has entered the processing stage, cancellation requests can no longer be accepted.
Policy Exclusions
Our DOA Policy does not cover damage or losses resulting from circumstances beyond our control, including but not limited to:
- Shipping delays caused by the courier.
- Extreme weather conditions.
- Lost or stolen packages.
- Customs inspections or customs-related delays.
- Minor cosmetic damage, such as yellowing, torn, bruised, or dropped leaves, which are considered normal risks associated with shipping live plants.
Signature Upon Delivery
If you select the Signature Upon Delivery service, someone must be available to sign for the package upon its first delivery attempt.
If no one is available, the courier may return the package to a local pickup point or reschedule delivery. These delays can significantly increase the risk of plant stress or damage during transit.
For this reason, any damage resulting from delayed delivery due to an unsuccessful first delivery attempt will void the Dead on Arrival (DOA) Warranty.
To maintain warranty eligibility, please ensure that someone is available to receive and sign for your shipment on the first delivery attempt.